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Free standard shipping on orders over $99
Estimated to be delivered on 12/01/2022 - 15/10/2022.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Our sensors and app are linked to achieve real-time updates every 5 minutes. By visualizing interactive scenarios on the mobile terminal, Ottai helps patients identify glucose change patterns and risks clearly and promptly.It is convenient for users to monitor data at any time on mobile phones and wearable devices, and easily share it with caregivers and doctors.
We ship to most countries worldwide, with fast and reliable delivery services.All orders are processed within 1-2 business days after payment is confirmed. Please note that processing times may vary slightly during peak seasons or promotional periods.
Malaysia: Delivery within 3-5 business days.Other Countries: Delivery within 7-9 business days, depending on your location.Once your order is shipped, we will provide you with a tracking number so you can monitor the status of your shipment.
Please note that shipping times are estimates and may vary due to customs clearance, local postal services, or other unforeseen delays. If you have any questions about your order, feel free to contact our customer support team.
At Ottai Technology, customer satisfaction is our top priority. If you experience any issues with your product, we are committed to resolving them as quickly as possible.
Quality Issues:If the device you received is defective, please contact us immediately, and we will arrange for a replacement to be sent to you. Should the issue remain unresolved or if you prefer not to receive a replacement, we will offer a full refund. Refunds through Shopify typically take up to 10 business days.
30-Day Return Policy:If you change your mind about the product, you may return it within 30 days of purchase for an exchange or a full refund. For returns related to quality issues, we will cover the cost of return shipping as well as any other fees that may arise. However, if the return is not due to a quality issue, the customer will be responsible for return shipping costs.
How to Return an Item:To initiate a return or exchange, please contact our customer support team with your order details. We will guide you through the process and ensure that the return is handled promptly. We are dedicated to providing you with high-quality products and excellent customer service. If you have any further questions or concerns, feel free to reach out to us.
Yes, we can send them all at once, or 4 at a time. Please rest assured that our shelf life is up to date and fully covers your usage cycle.
Our Sensor is designed to be applied to the rear of the upper arm for the best experience. We advise against applying the sensor on your abdomen, thigh, buttocks, back, or areas where excessive daily activities or movements may cause the Sensor to fall off.
Please avoid using body lotions or creams in the area, as they may interfere with readings and impair the Sensor's adhesion. Select a smooth skin area free from birthmarks, stretch marks, scars, or lumps, at least one inch away from where you usually inject your insulin.
*The Sensor transmits glucose data to the Ottai App. The data will be synced via corresponding apps to the smartwatches.
Apple
Models: Apple Watch S1-S9/SE/Ultra series (WatchOS>9.0)
Garmin
Models: Garmin Forerunner series, Fenix series, MARQ Adventurer, and other models that are compatible with the Connect IQ Store functionalities.
Check the CIQ compatibility here: https://www.garmin.com/en-US/p/616398/pn/010-CONIQ-00#devices
Samsung
Models: Samsung Galaxy Watch series, Galaxy Watch Active series and others with Google Wear OS*
Models: Google Pixel Watch 2
No problem, if you change your strategy or mind you can return the remaining brand new unused items to us and we will refund you the money to your original payment path.
At OTTAI, we believe technology brings fair access to health. We’re dedicated to excellent service and caring for every customer.
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